Shipping Policy

1. Order Processing & Preparation

DagsalCraft offers ready-to-ship resin products as well as wooden and handcrafted products that may require additional preparation. Preparation time depends on the product and any customization requested.

2. Courier Shipping & Delivery

We use Shiprocket-supported courier services to arrange shipments. Available services and estimated transit times depend on the destination PIN code, courier availability, shipment details and operational conditions.

Where supported, available shipping options, charges and estimated delivery information may be displayed at checkout.

Preparation time is separate from courier transit time. Courier transit generally begins after the order has been prepared and handed over to the courier. Delivery dates are estimates and are not guaranteed.

3. Orders Containing Multiple Products

If your order contains products with different preparation times and is shipped together, the longest preparation time will generally apply.

For example, an order containing resin that needs 1–2 business days and a wooden product that needs 5–7 business days may require 5–7 business days of preparation before dispatch.

If items are dispatched separately, their preparation and delivery timelines may differ.

4. Shipping Charges

Shipping charges are based on the available shipping service, destination and shipment details. Any applicable shipping charge will be shown at checkout before you place your order.

Free shipping may be available for selected products, orders or promotional offers, subject to the conditions displayed on our website.

5. Order Tracking

Once your order has been dispatched, tracking details will be provided when available through our courier or Shiprocket system.

Tracking updates may take some time to appear after courier pickup. If your tracking status does not update for an extended period, contact us with your order number.

6. Shipping & Delivery Delays

Delays may occur because of increased order volumes, product customization, courier pickup schedules, weather, public holidays, incorrect address details or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with shipment enquiries and communicate significant delays when we become aware of them.

7. Incorrect Address & Failed Delivery

Please provide an accurate delivery address, PIN code and contact number when placing your order.

If delivery fails because of incorrect details, an unavailable recipient or repeated failed delivery attempts, the courier may return the shipment to us. Additional reshipping charges, where applicable, will be communicated before further arrangements are made.

Address changes cannot be guaranteed after order processing or dispatch.

8. Damaged, Missing or Incorrect Products

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly, preferably within 48 hours of delivery.

Please provide your order number, clear photographs of the product and packaging, and a description of the issue. Unboxing photographs or video may also help us investigate.

Please retain the packaging until the issue is resolved. Requests will be handled under our applicable Returns and Refunds Policy.

9. Order Cancellation & Changes

Please contact us as soon as possible if you need to cancel or change an order. Changes may be possible before preparation or dispatch begins, but cannot be guaranteed.

Made-to-order and customized products may have additional restrictions after production has started. Once an order has been dispatched, cancellation or address changes may no longer be possible.

Refund eligibility is governed by our applicable Cancellation, Returns and Refunds Policy and applicable law.

10. Delivery Availability

Courier service availability may vary by PIN code and shipment type. If a suitable service is unavailable for your address, we may contact you to discuss available alternatives.

We will make reasonable efforts to help resolve shipping issues that arise during delivery.

12. Policy Updates

We may update this Shipping Policy when necessary. Any revised version will be published on this page with an updated date. Please review this policy before placing an order.