Refund and Returns Policy

1. Our Return and Refund Policy

DagsalCraft takes care to prepare, pack, and dispatch orders with appropriate attention. Please review your product details and order information carefully before placing an order.

As a general rule, orders are not eligible for return, exchange, or refund after purchase. We do not accept returns or refunds for reasons such as a change of mind, ordering the wrong product, personal preference, or dissatisfaction unrelated to damage during delivery.

2. Damaged or Broken Items

If your product arrives broken or damaged, please follow these steps at the time you receive your order:

1. Inspect the package and item: Check the product carefully at delivery, where practical, before confirming receipt.
2. Inform the delivery person immediately: Report any visible breakage or damage at the time of delivery and request that the issue be recorded where possible.
3. Take clear photographs: Photograph the damaged item, its packaging, and the shipping label. Keep the product and packaging until the claim has been reviewed.
4. Email us promptly: Send the photographs, order number, registered name, and a short description of the damage to support@dagsalcraft.com at the time of delivery.
5. Wait for our review: Our team will assess the information and inform you whether a replacement or refund can be approved.

Please do not discard or repair a damaged item before our team has reviewed the claim, unless necessary for safety.

3. Approval of Refunds or Replacements

Reporting damage does not automatically guarantee a refund or replacement. Every claim is reviewed individually based on the photographs, delivery-time report, order details, and available evidence.

If a claim is approved, DagsalCraft will communicate the available resolution, which may include:

• A replacement item, subject to availability.
• A refund where approved by DagsalCraft.
• Another mutually agreed resolution, where appropriate.

If the evidence does not establish that the item arrived broken or damaged, the claim may be declined. We will communicate our decision to the customer.

4. Situations Not Eligible for Return or Refund

Except where required by applicable law, the following are not eligible for return or refund under this policy:

• Change of mind after placing an order.
• Incorrect product selection by the customer.
• Preference regarding colour, design, finish, or appearance where the product is not damaged.
• Minor variations in handmade or handcrafted products that do not constitute damage or a material defect.
• Claims for breakage or damage that are not reported at delivery and are not supported by the requested evidence.
• Damage caused after delivery by improper handling, misuse, or accidental damage.

5. Refund Processing

If a refund is approved, our support team will explain the next steps and the applicable processing method. The time taken for the funds to appear may depend on the original payment method, payment provider, and bank.

For cash-on-delivery orders, if a refund is approved, our support team will contact you to confirm an appropriate refund method and any information required to process it.

Do not send payment details, passwords, OTPs, or card security codes by email.

6. Shipping Charges

Original shipping or delivery charges are not normally refundable. If a damaged-item claim is approved, any applicable shipping-charge treatment will be communicated as part of the resolution, subject to applicable law.

7. Order Cancellations

Orders may begin preparation or production soon after they are placed. Cancellation requests are therefore not automatically accepted. Please contact our support team as soon as possible if you need assistance with an order.

Any cancellation or refund will be handled according to our applicable terms and the requirements of law.

8. Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law. If applicable law requires a return, replacement, repair, or refund in a particular situation, those legal requirements will apply.

9. Contact Us

For a broken or damaged item, email us at the time of delivery with your order details and clear photographs.

10. Changes to This Policy

DagsalCraft may update this policy from time to time. The revised version will be published on this page with an updated date. Please review the policy before placing an order.