Privacy Policy

1. Introduction

Welcome to DagsalCraft, a store offering resin art products, handcrafted items, wooden products and related merchandise through our website and mobile application.

This Privacy Policy explains how DagsalCraft (“we”, “our” or “us”) handles personal information when you visit our website, use our mobile application, create an account, place an order, contact customer support or interact with our services.

By using our services, you acknowledge that you have read this policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

Personal and contact information

• Name, email address and phone number.
• Billing address, shipping address, city, state and PIN code.
• Account information needed to register and manage your account.

Orders and transactions

• Products purchased, quantities, order history and order status.
• Shipping, delivery, return and refund details.
• Payment status, transaction references and information supplied by payment providers.

Customer communications

• Messages, enquiries, complaints and information you provide when contacting support.
• Information you submit when requesting a return, refund, cancellation or account deletion.

Device and application information

• Technical information such as device type, operating system, application version, IP address and diagnostic information, where collected.
• Notification registration identifiers used to deliver push notifications, where enabled.
• Basic service usage, performance and error information, where analytics or diagnostic services are configured.

3. How We Use Your Information

We may use your information for the following purposes:

• Creating and managing customer accounts.
• Processing purchases, payments, shipping and deliveries.
• Sending order confirmations, dispatch updates and delivery notifications.
• Sending push notifications about relevant orders, service updates and promotions where applicable.
• Responding to questions, complaints and support requests.
• Processing cancellations, returns, refunds and account deletion requests.
• Preventing fraud, misuse, unauthorized access and suspicious transactions.
• Maintaining, troubleshooting and improving our website, application and customer experience.
• Complying with applicable legal, tax, accounting and regulatory requirements.

We will not use your personal information for unrelated purposes without an appropriate legal basis or consent where required.

4. Firebase and Push Notifications

Our mobile application uses Firebase services to support push notifications and related delivery functionality.

Where Firebase Cloud Messaging is enabled, a device or application registration identifier may be processed to deliver notifications to the relevant application installation.

Notifications may relate to order updates, delivery information, important service announcements and, where enabled, promotional messages.

You can manage notification permissions through your device settings. Disabling notifications may prevent you from receiving certain updates promptly, but does not necessarily affect your ability to use other store features.

Firebase services are provided by Google and are subject to Google’s applicable privacy terms and data processing practices.

For more information, visit Firebase Privacy and Security.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping sessions, remember cart contents, support login functionality, improve security and help the website function properly.

Some cookies may be necessary for essential shopping functions. Other technologies may be used for analytics or optional features if configured.

You can manage cookies through your browser settings. Blocking certain cookies may affect login, cart or checkout functionality.

6. Payments and Payment Security

Payments may be processed through third-party payment providers or other payment methods made available at checkout.

Payment providers may process transaction information under their own privacy policies and security procedures. We may receive payment confirmations, transaction references and related information needed to fulfil an order.

We do not intend to store complete payment card numbers or card security codes on our own systems. The actual information handled depends on the payment method and provider used.

7. Shipping and Delivery Partners

We use shipping and logistics services, including Shiprocket-supported courier arrangements, to deliver customer orders.

For fulfilment, we may share necessary information such as the recipient’s name, phone number, delivery address, PIN code, order details and shipment information with the relevant logistics or courier provider.

This information is shared to arrange shipment, provide tracking, complete delivery and resolve delivery-related issues.

8. When We Share Information

We do not sell your personal information to third parties. We may share relevant information with:

• Service providers: Website hosting, infrastructure, technical support and maintenance providers.
• Payment providers: To process payments, verify transactions and manage refunds.
• Shipping partners: To arrange dispatch, tracking and delivery.
• Firebase and Google services: To support configured notification, hosting, analytics or related functionality.
• Professional advisers: Where necessary for legal, accounting, compliance or security purposes.
• Authorities: Where disclosure is required by applicable law or a valid legal process.

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose. Third-party services may process information under their own applicable terms and policies.

9. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

These measures may include access restrictions, security controls and the use of service providers that offer appropriate safeguards.

No website, application, network or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to protect information appropriately.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, security and legal compliance.

Order, invoice, tax, payment and transaction records may need to be retained for applicable statutory or accounting periods even after an account is deleted.

When information is no longer required, we will take reasonable steps to delete it or make it no longer identifiable, subject to applicable law and legitimate retention requirements.

11. Account and Personal Data Deletion

You may request deletion of your DagsalCraft account and associated personal information by emailing:

Email: support@dagsalcraft.com

Please use the subject line Account Deletion Request and provide the email address or phone number associated with your account. We may request reasonable information to verify your identity and protect your account.

After verifying your request, we will process it within a reasonable period and in accordance with applicable law. We will delete or de-identify associated personal information that we are not required or otherwise permitted to retain.

Some records, such as invoices, transaction records or information required for legal compliance, fraud prevention or the resolution of disputes, may be retained for the period required or permitted by law. Where appropriate, retained information will be restricted to the relevant purpose.

Deleting your account may mean that you lose access to your account profile, order history and associated account features. Account deletion does not automatically reverse completed purchases or cancel outstanding obligations.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account or eligible personal information.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints about how your information is handled.

To exercise these rights, contact support@dagsalcraft.com. We may need to verify your identity before responding.

13. Children’s Privacy

Our store and application are intended for people who can lawfully use the services and make purchases under applicable law. We do not knowingly collect children’s personal information in circumstances where parental consent or other legal authorization is required and has not been obtained.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

14. Third-Party Services and Links

Our website or application may link to third-party websites, payment services, courier tracking pages or other external services. Those services operate independently and may have their own privacy policies.

We encourage you to review the applicable privacy information before providing personal information to a third party.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data practices.

Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.